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Hotel and NTO Representative Office

We are ready to provide you with full and turn-key solution for a representative office in Russia. 24 hour mobile phone, 7 days e-mail, replies to tourists’ questions and comments on Tripadvisor, TopHotels, Booking etc. on daily basis, descriptions of hotels and destinations on tour operators' websites on monthly basis, presentation of hotel(-s) and destination on seminars, webinars and roadshows, assistance on travel fairs and workshops are included in monthly fee. Detailed report with full statistics is sent monthly.

Consulting about Russian Travel Market

If you just enter the Russian market, or want to have updated information of what is going on, you need consultants - people who would tell you information you need. Among the top managers of our company there are two people with more than 12-year-experience in Russian tourism on top positions in tour operating companies. Moreover, Baginet is the owner of Russian Travel Digest (, the only source of news of tourism business in Russia in English. Every week we communicate with key people in the industry - commercial directors and destination managers of tour operators, travel agency networks, online agents etc. If you have specific questions, it is better to ask them first by E-mail in order for us to investigate and to prepare detailed answers.


We offer turn key solutions from inviting travel agenсies to your webinar, till sending them video-recording of your webinar. We use independent webinar platform, which allows till 4 simultaneous speakers and video streams, PPT presentations, YouTube video etc. Average number of participants is from 150 till 500 people. Price includes: one test webinar, webinar translation up to 3 hours, video recording up to 4 hours, newsletters to travel agenсies with invitations in your corporate colors and newsletter with a link to video recording. After the webinar, we provide detailed statistics, including a complete list and contacts of participating travel agencies.This is the best solution before the season for online learning.

Presentations and Seminars for Tour Operators and Travel Agents

We will be glad to make a presentation of your product and services for tour operators and travel agencies in Russia in format of seminars or business breakfasts.

Sales Manuals and Presentations

We create Sales Manuals with detailed descriptions and pictures of hotels, tours, airlines, and cruises. Room plans, size, view, and occupancy for each room type. Working hours, cuisine, meal plan, and alcohol brands for the restaurants and bars. Type of water, size and quantity for the swimming pools.


We send direct e-mails to 35 000 travel agencies (retailers) all over Russia, including all federal districts. We also can send newsletters to 10 000 travel agencies in CIS countries (Ukraine, Armenia, Kazakstan, Belarus). The text and the layout (in HTML) can be provided by your company, or we can assist with a simple layout in your corporate style. After sending e-mails, we provide detailed statistics with number of open e-mails, clicked links etc. Average open rate for Russian professional travel industry is 7% (due to many direct e-mails daily received by agents), we have in average from 10% to15% open rate. The e-mail can be sent from your company's address.

Newsletters for tourists and direct clients

The more years your hotel or company exists on the market, the bigger the number of your customers is whom you can send news, information etc. We are sure you do that. But most of Russian clients do not read in English, so they would like to get newsletters in Russian. We offer turn-key solution for newsletters - writing small and interesting texts and preparing a layout. The only thing you need to do is to send it to your database of Russian customers. All texts are written by professional journalists in magazine style. According to our experience, average open rate is from 45% to 78%.

Printing brochures, catalogues, leaflets, business cards etc.

We cooperate with one of the most reliable printing house in Moscow which offers different type of printing formats, paper, etc. We offer good rates for perfect quality of printing. Upon your request, printing materials can be sent to your representative, or tour operator, or directly to the exhibition. Please click to find our more details and see the rates.

Sales Meetings

This one of the most effective marketing tool which allows you to bring the information about your product directly to potential customers. Acting on behalf of your company, our agents' coordinators make appointments with travel agencies which fit your criteria (mass tourism, or MICE, or VIP, or networks etc.). You pay only for the real time of the meeting (excluding time for transportation), so called promo-hour. Each day you get detailed report where you see full information, short comments about the agencies and their attitude toward your product / service. This is not cheap service, but absolutely worthwise! 80% of meetings bring signed contracts, at least 65% give minimum 1 booking. As an extension to this service, you get monthly report from our specialists with advices what to change/add in your agents' policy. We provide this service in Moscow and in other regions of Russia.

Sales Phone Calls

This service is better used following individual meetings, but can be also used separately. We have big database of travel agencies which is ranged by region (Moscow and other cities of Russia) and by type (only mass tourism destinations, or FIT, or VIP, or Mice). After each phone call we additionally send welcome letter to the travel agency (including presentation, terms and conditions, links to webinars, your web site etc.). Every week you get detailed report about each sales call, including full information about the travel agencies and comments. According to our statistics, about 70% of travel agencies appreciate getting information about new product / tour operator etc., about 30% are ready for new cooperation and look forward to get more information from your side.

Hotel Awareness Survey

If you need to find out how tour operators offer your product (hotel, for example) to direct customers, you need to make examination phone calls and to listen the answers. After several conversations, you'll find out if your property is in priority for a particular tour operator or not; which hotels are suggested instead of yours (so who are your competitors); if you need to organize additional training for tour operator's staff. You pay for real phone calls, not for working days or months. At the end of the week you get detailed report with dates, times and short description of conversation. You also can use this service to enter the market, looking at the situation with specific operator by specific product.

Telephone Holds
(advertising announcements)

Let customers (direct clients or travel agents) to learn more about your services and new tour products when they call you on the phone. We can record both welcoming messages and advertising texts which sound when clients wait on the line. We do recording from A to Z: writing the text in Russian, recording by the chosen voice and installing to your phone (both landline and mobile). You can choose your message to be recorded by a standard voice (fixed price), or by one of a popular voices (for a supplement fee).
Voice 1 Voice 2 (Standard) Voice 4 Voice 5 Voice 6 Voice 7 Voice 8

Market Researches and Surveys

If you plan to enter the Russian market or to expand your business, we suggest to start with investigation, if tour operators and travel agencies are ready to cooperate with you and under which circumstances. We choose 10-50 companies who suit your criteria and prepare detailed information about them and their willingness to operate on your destination.

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BAGINET is PR & Consulting agency specialized in tourism and travel. We are good in promotion of hotels and DMCs on the Russian market, offering such services as webinars, e-marketing, media relations, meetings with travel agenсies and much more. We also offer legal services, our lawyers have big experience in legal matters in tourism and travel.


Russian Travel Digest